Question 1

Can I get a refund?

Accepted Answer

Yes — there's a 7-day refund window from your first payment, no questions asked. Request it from your account or email support@lexailabs.com; funds typically arrive in 5–7 business days.

Question 2

What happens if I cancel my subscription?

Accepted Answer

You keep full access until the end of your current billing period, and you're never charged again. You can resubscribe anytime.

Question 3

What's included in every plan?

Accepted Answer

Every plan unlocks the same full platform: the Adaptive Tutor on every lesson, all courses and tracks, in-browser interactive labs, hands-on projects, and video explainers from senior FAANG engineers. Plans differ only in billing duration — not features.

Question 4

Is Prof available outside India?

Accepted Answer

Today, checkout is India-only — payments run through Razorpay (UPI, cards, netbanking). International checkout is coming soon.

Question 5

Can I switch between billing plans?

Accepted Answer

Yes. You can move between the Monthly, Quarterly, and Yearly plans — the longer the commitment, the lower your effective monthly price. Manage it anytime from your account.

Question 6

Do you offer team or organization pricing?

Accepted Answer

Yes. Per-student, per-year pricing with cohort discounts is available for colleges and companies. See Prof for Organizations at /for-organizations for a custom quote within 24 hours.